At Silkaara Studio, we take pride in delivering premium collections including sarees, jewellery, menswear, kidswear, and ethnic wear crafted with care. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.

1. Return Eligibility

2. Non-Returnable Items

Due to the specialized nature of our products, the following items cannot be returned:
Customized items: Pieces with custom embroidery or made-to-order specifications
Final sale items: Products marked as "Final Sale" or clearance items
Gift cards and vouchers
Items without original tags or packaging
Altered items: Items that have been stitched, cut, or modified
Damaged items due to misuse: Products damaged due to improper care or handling

3. How to Initiate a Return

4. Return Shipping Costs

5. Refund Process

Once we receive and inspect your return:
Inspection: 2-3 business days
Refund Approval: Initiated to your original payment method
Processing Time: 5-10 business days to appear in your account
Original shipping charges are non-refundable unless return is due to our error. Contact [email protected] if refund not received after 10 days.

6. Exchanges

We offer exchanges for different colors, designs, or styles, subject to availability. As each custom piece may be unique, if unavailable, we will process a refund instead.

7. Damaged or Defective Items

Contact us within 48 hours with photos and order details. We offer:
Full refund including shipping
Free replacement
Partial refund if you keep the item

8. Wrong Item Received

Contact us within 48 hours. We will arrange pickup at no cost and ship the correct item immediately.

9. International Returns

7-day return policy applies
Customer responsible for return shipping unless item is defective
Customs duties and taxes are non-refundable
Use trackable shipping with insurance

10. Cancellations

Before Shipment: Cancel free of charge by contacting us immediately.
After Shipment: Wait to receive, then follow return process.

11. Quality Guarantee

We stand behind our collections. For quality issues within 6 months due to manufacturing defects, contact us for replacement or refund. Does not cover normal wear, improper washing, or misuse.
Care Note: Follow care instructions to maintain quality of your attire.

12. Contact Us

For any questions about returns:
Returns Email: [email protected]
General Email: [email protected]
Phone: (+44) 7469 615808
Address: Indian elegance in the UK, Nuneaton
Hours: Monday - Saturday, 9:00 AM - 6:00 PM GMT